Terms of service

These terms are an agreement between you and Alexander Hossfeld Albrektsen, a sole trader trading as AHA code, Egilsvej 88, 5210 Odense NV, Denmark, CVR 41310820 (“we”). They apply when you create a Your UX Agent account or use it, including through an AI agent connected to our MCP server. If you accept them for a company, you confirm that you may bind it, and “you” means the company.

1. The service

Your UX Agent audits websites for usability and accessibility. It crawls the site’s public links and sitemaps, groups pages into templates, checks representative pages in a real browser, and reports findings, suggestions and remediation tasks in the app, by email and through MCP. The free scan at /accessibility-checker checks one public page without an account. These terms cover it as far as they can apply.

We may change, add or remove features. If a change removes something your paid plan includes, we tell you at least 30 days before it takes effect, and you may cancel.

2. Your account

• You must give a valid email address and verify it before you can sign in. We refuse disposable email domains.
• Keep your password and authenticator safe. You are responsible for what happens under your account and for the AI agents you connect to it.
• The account owner can invite team members, and is responsible for them.
• You must be at least 18, or the age of majority where you live.

3. What you may audit

• Audit only sites you own or have permission to test. If you give us credentials for pages behind a login (an access profile), you confirm that you may share them with us for that purpose.
• Do not use the service to overload, attack or scrape a site, or to get around its access controls. Our browser identifies itself as YourUXAgentCrawler and respects the limits described on our crawler page.
• Do not try to break, reverse engineer or resell the service, or use it to build a competing product.

We may suspend an account that breaks this section, and we will tell you why unless the law or safety prevents it.

4. Results

Our findings come from automated checks. Written explanations and suggestions are produced with AI, and they can be wrong or incomplete. Automated tools cannot test everything, and the report says which requirements it could not test.

A report is not a certification. It does not prove that a site meets WCAG, EN 301 549, the European Accessibility Act or any other standard or law, in the EU, the United States or elsewhere, and it is not legal advice. You decide which changes to make, and you remain responsible for your site.

5. Plans, prices and payment

• Plans and packs are listed on our pricing page in euro, excluding VAT. VAT is calculated at checkout. A business with a valid EU VAT number outside Denmark is reverse charged.
• A paid plan renews automatically each month until you cancel. It includes a monthly allowance of audited pages and AI credits, which resets at the start of each billing period. Unused allowance does not carry over.
• Packs of extra pages or AI credits do not expire. An operation uses the plan’s allowance first, then packs, oldest first.
• Every audit and UX task shows its price before it runs. We ask you to confirm again before an operation draws on a purchased pack, or uses more than a fifth of a monthly allowance and more than 10 pages or AI credits at once.
• Extra team seats are charged per seat per month, as the pricing page shows.
• Payments are processed by Stripe, and invoices come from Stripe.
• We may change prices. A new price applies to your plan from your next billing period after at least 30 days’ notice by email.

6. Cancellation and refunds

• Cancel at any time from Billing. The plan stays active until the end of the period you paid for, then moves to Free. We do not refund part of a period.
• Packs are not refundable once bought, except where the law gives you a right to a refund. If we refund a pack, we take back the part of it you have not used; for a partial refund, a share of the pack in proportion to the refund.
• If a payment fails, Stripe tries it again, and your plan stays active while it does. If the last attempt fails, the subscription is cancelled and the account moves to Free.
• If you are a consumer in the EU, you have 14 days to withdraw from a purchase. By starting a paid audit or task within those 14 days, you ask us to begin at once and accept that you lose the right of withdrawal for what has been delivered.

7. Free plan and free scans

The Free plan and /accessibility-checker are offered as they are. We may limit how often they are used and change their limits at any time.

8. Your content and our rights

• You keep all rights in your sites, your settings and what you upload. You give us the right to process them only to provide the service to you.
• We keep all rights in the service, its software, rules and design. Reports are yours to use, share and publish.
• We may use aggregated data that does not identify you or your sites to measure and improve our checks.

9. Data protection

Our privacy policy describes the personal data we process as controller. When our browser processes personal data shown on the sites you audit, we act as your processor, and this section is our data processing agreement (GDPR Art. 28):

• we process that data only to run the audits and tasks you ask for, and on your documented instructions, which are your settings in the app;
• everyone who handles it is bound to confidentiality;
• we protect it with appropriate technical and organisational measures: encryption in transit, encrypted credentials and backups, access limited to the operator, and deletion of raw evidence after 90 days;
• you authorise the sub-processors listed in section 4 of the privacy policy. We will tell you about a new one at least 30 days in advance, and you may object by cancelling;
• we help you answer data-subject requests and notify you without undue delay of a personal data breach affecting your data;
• when the agreement ends, we delete the data as described in the privacy policy; and
• we give you the information you need to show compliance.

10. Availability

We aim to keep the service available, but do not promise uninterrupted service. We may pause it for maintenance, and tell you in advance where we can.

11. Liability

• We are not liable for indirect loss, including lost profit, lost data or lost business, or for loss caused by a site you audit or a change you make on the basis of a report.
• Our total liability in any 12-month period is limited to what you paid us in the 12 months before the claim, and for Free accounts to EUR 100.
• These limits do not apply to liability that the law does not allow us to limit, including gross negligence and intent, or to a consumer’s mandatory rights.

12. Ending the agreement

The account owner can delete the account in Settings › Security. If a paid plan still renews, cancel it first in Billing › Cancel plan. We can’t delete it while an audit, design manual, task or payment is still running; delete it once they finish. We may end the agreement with 30 days’ notice, or at once if you seriously break these terms. What happens to your data is described in the privacy policy.

13. Changes to these terms

We may change these terms. We email account owners at least 30 days before a change that affects them takes effect. If you do not accept it, you may cancel before it takes effect.

14. Law and disputes

Danish law applies. Disputes go to the Danish courts, at our home venue unless the law gives a consumer the right to sue where they live. A consumer in the EU can also complain to the Danish Centre for Complaints (Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, www.naevneneshus.dk).

15. Contact

support@youruxagent.com, or the form on our contact page, which also gives our company details.